Delivery & Returns

Delivery

Please Note: Bears 'n' Bubbles only ship to the main land UK. All orders will be posted by the next business day, unless a specific later date has been requested.

Generally, shipping costs are calculated on weight and destination. We use a selection of Royal Mail and DHL courier services to give the customer the best options between speed of delivery and cost efficiency.

During the Checkout process the customer can select the postal mechanism required based upon the weight and value of the order. Bears 'n' Bubbles reserves the right to alter the postal mechanism if required, at no additional cost to the customer, to a more secure method. This may include a "Signed For" or Courier service requiring a signature upon delivery.

Our own staff can also locally deliver Bears 'n' Bubbles products, for a nominal charge, within a specific radius of our premises.

For deliveries to Hospitals please ensure all details supplied are correct, including any Department or Ward details, and that the Hospital will accept deliveries to the location you have specified. We cannot be held responsible for the Hospital refusing the delivery.

Bears 'n' Bubbles cares passionately about our products, all are well packaged for delivery and leave our premises in the best of condition, marked appropriately depending upon the level of fragility. Depending upon the size / weight of product(s) ordered, they may be packed either in either sturdy postal boxes or padded packages. However, we cannot be held responsible for loss or damage during the delivery process and require that all such issues will be dealt with through Royal Mail / Couriers. We will, of course, try to be of assistance in such matters.

Please note that our Stuffed Balloons and Gift Hampers content may move around during transit. These products leave our premises in the best condition, packed as well as possible.

All orders placed will usually be posted by the next business day. Normal Royal Mail / Courier delivery times apply depending upon the delivery mechanism selected. Please take into account UK Public Holidays when ordering.

Royal Mail will only attempt to deliver the package once, and will leave a "While you were out" card if they cannot complete the delivery. In this case you will need to go in person, with suitable identification, to your local sorting office to collect the package within seven days. Failure to collect the package will result in it being returned to us. If this occurs you will be required to pay additional delivery charges, failure to do so within 7 days will result in a refund being made minus postal and administration costs. If a "While you were out" card was not left please complain to the Royal Mail as the fault is their responsibility. If you have not received your order within 5 working days please contact your local sorting office.

Royal Mail will not consider an item to be lost until after 15 working days from the dispatch date. In this case please contact us and we will register a claim with Royal Mail. Royal Mail will write to you to confirm you have not received the package; it is essential that you respond within 5 days to avoid the claim being invalidated. No recompense can be offered until this process has been followed. Please be patient as Royal Mail could take up to 3 months to process the claim.

Please make you order with enough time to cover the delivery period to avoid any loss or disappointment, as we cannot be responsible for this. Your statutory rights are not affected.

Your rights to return goods are protected under the EU Distance Selling Directive.

Returns Policy

We believe that our products will delight you. Unfortunately, occasions do occur when an item has to be returned. We try to keep this process as simple as possible.

Unwanted Goods

Orders may be cancelled up to two days before the dispatch date. If the order is cancelled after the two day cutoff and before dispatch then a full refund will be given minus a £5 administration charge. Orders cancelled after dispatch must be returned, unopened and in saleable condition, before a refund, which will exclude postage costs and attract a £5 administration chage, can be given. You must pay the postage cost of returning the item in this case.

Most of our goods are covered by our 30-day-money-back guarantee. If the product is returned unused in its original packaging and in a saleable condition within 30 days of the receipt date, we will refund the sale price of the item minus any fees/costs, with the exception of the perishable products listed below. You will be required to return the item via a "Signed For" delivery service and will be responsible for any costs incurred. We cannot be held responsible for any loss or damage during this returns process. Please contact us at returns@bearsnbubbles.co.uk if you would like to return any goods.

Bears 'n' Bubbles Stuffed Bubbles, Special Offer / Sale items, and Helium filled Foil Balloons / Bouquets are not covered by the 30-day-money-back guarantee due to the inherent perishable nature of these products. Orders of these perishable items are excempt from Cancellation Rights once dispatched.

Faulty Goods

If you receive an item which is either faulty or you did not order, please contact us by email within 30 days of receipt and we will arrange a replacement or a refund. In the case of a refund we will also refund the value of the postage. When returning an item please use a "Signed For" delivery service.

Your statutory rights are not affected.

Your rights to return goods are protected under the EU Distance Selling Directive.

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